To our UnionCloud community,
We are taking the global situation on COVID-19 very seriously. In line with advice from the World Health Organisation (WHO) and local government in regards to the spread of Coronavirus (COVID-19), we are doing all we can to keep our staff and customers safe.
We are proud of our customer community of student lead institutions, who work tirelessly on behalf of students, and fully understand that these are challenging and worrying times for you as you face a multitude of issues.
This email outlines some of our key activities and novel challenges presented by COVID-19 to reassure you that we are geared up to provide support when you need it.
Programme of Advice
OneVoice team members are being kept up to date with the latest government advice to prevent the transmission of COVID19.
Team Member Planning
We are monitoring staffing levels to enable us to maintain service levels. We collect information on a daily basis to understand which team members are working, self-isolating but continuing to work, and those who are unfortunately ill. Currently there is no impact to service levels.
Postponement of Meetings
Senior members of the OneVoice management team have the authority to postpone large group meetings which may increase the risk level for OneVoice team members, customers or others within the area. Video conference facilities are available throughout OneVoice as an alternative to a face to face meeting or postponement.
OneVoice staff members are now all currently working from home in line with government advice. This follows the recent testing as part of OneVoice’s Business Continuity Plan and is acceptable for all roles.
OneVoice has advised team members to only travel when necessary and to strictly adhere to the local travel restrictions in place. It has been reinforced to team members that they should not undertake any business travel they are not comfortable with.
In addition, OneVoice has provided non-work related travel advice in line with WHO sources. All team members have been made aware that OneVoice expects them to take appropriate precautions if they feel unwell and not attend a shared work location in such instances.
Business Continuity Plans (BCP)
OneVoice does not currently anticipate any disruption in service levels or response times as a result of COVID-19. We have sufficient customer success staff to cover absences due to illness and sufficient home working plans to cover absence due to isolation.
All team members in the UK and India are prepared for home working and recent wide scale tests have already been successful. All our infrastructure is managed remotely, and we do not expect any downtime or reduction in response times. We have engaged with key technology and solution suppliers to review and assess their BCPs.
OneVoice has empowered all team members to minimise business travel and refuse any business travel they are not comfortable with. Similarly, customers should not hesitate to request changes from face-to-face meetings to a video or voice call.
This will vary across our regions and we always instruct our team members to follow the local government and WHO advice. Upon request, OneVoice team members will inform customers of previous travel or self-isolation history before confirming a face to face meeting.
If you would like any further information please contact us.
The UnionCloud Team